Most answers are below. Still stuck? Send us a message and we reply within 2 business days, or email [email protected].
Sending the form opens your email app with the message addressed to [email protected]. Want to add a screenshot? Attach it to that email.
How much does a message cost?
Each message you send costs 1 credit. Reading and receiving messages is free, and credits are currently used only for sending messages. See Pricing.
Do I get free credits?
Yes, new members get 2 free welcome credits.
Do credits expire?
No, not while your account is open.
I don't recognise a charge.
Our charges show as CURO*ConnectingPeople. If that doesn't match a purchase you made, email [email protected] and we'll look into it straight away.
Can I get a refund?
Yes, for unused credits within 14 days of buying them, and always for duplicate or incorrect charges. See the Refund & Cancellation Policy.
Are the people on the platform real?
Yes. Every profile is created by the member it represents. We never create profiles or chat as members.
How do I close my account?
Settings > Account > Close account. We show your remaining credits first.