Refund & Cancellation Policy

Last updated: 1 June 2026

All purchases are one-time credit packages; nothing renews automatically. You have 14 days after a purchase to get a refund for credits from it that you have not used. This policy is part of our Terms of Use.

Your credits

  • You can see your balance and every credit used in Settings > Credits.
  • A credit is used when a message is sent. If a message fails to send because of a fault on our side, the credit is returned automatically.
  • Credits do not expire while your account is open.
  • Free welcome credits cannot be refunded or exchanged for money.
  • Closing your account: we show your balance first. Unused credits bought in the last 14 days are refunded; other unused credits lapse.
  • Account closed by us for a reason other than a breach of our Terms, or if we stop the platform: we refund all unused credits.

14-day right of withdrawal (consumers)

You may withdraw from a credit purchase within 14 days of the purchase date without giving a reason. To do so, tell us clearly by email to [email protected] or with the model form below.

At checkout you ask us to make the credits available immediately and acknowledge that you lose the right of withdrawal for credits you use. We refund the credits from that purchase that you have not used, at the price you paid for them, within 14 days of your request, to the payment method you used, at no cost to you.

Other refunds

  • Charged twice or in error: contact us within 60 days and we refund the incorrect charge in full.
  • Credits not added: if a paid package does not appear in your balance within 1 hour, contact us and we add the credits or refund the payment, as you prefer.
  • Service unavailable: if a fault on our side stops you sending messages for more than 72 hours in a row, you may ask for a refund of credits bought in the 14 days before the outage.

Unrecognised charge?

Our charges are processed by CURO Payments B.V. and appear as CURO*ConnectingPeople. Contact us at [email protected] first; we answer within 2 business days and can usually resolve billing questions quickly. This does not affect your rights with your bank.

Model withdrawal form

To: BlueBase BV, Europark 11D, 3620 Lanaken, Belgium, [email protected]

I hereby give notice that I withdraw from my contract for the purchase of the following credit package on ConnectingPeople: [package name].

Ordered on: [date]
Name: [name]
Account email: [email]
Date: [date]
Signature (only if sent on paper)